Senior Operations Coordinator

630 staff work in therapy, psychiatry, nursing, case management and peer support. Contracts with counties and the state fund much of the work. Evening appointments are part of the schedule, with a later start on those days.

About the role

Joist Behavioral Health has an opening for a Senior Operations Coordinator. This is an office role in Mumbai. Lots of phone, email and spreadsheet work. The company is based in Montreal, Canada. We are a distributed team spread across a few time zones. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time. A stable internet connection and a backup power option are required.

What you'll be doing

• Update weekly reports on jobs completed, backlog and callbacks
• Process purchase orders and match packing slips to invoices
• Track open work orders and follow up on overdue jobs
• Maintain vehicle, equipment and certification records
• Schedule jobs and service appointments in ServiceTitan or a similar system
• Confirm appointments with customers and send updates on delays
• Support the operations manager with special projects and audits

What you need

• 5-7 years of experience in operations, logistics, dispatch or office administration
• Able to learn scheduling or ERP software quickly
• Organised and detail oriented
• High school diploma required; associate or bachelor's degree preferred
• Valid driver's licence for occasional site or supplier runs
• Calm when the schedule changes several times a day
• Strong Excel or Google Sheets skills

Preferred

• Construction, HVAC or field service background
• Bilingual English and Spanish
• Smartsheet or monday

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay: ₹17.5-23 LPA

Pay and benefits

• Performance bonus
• Paid sick days
• Co-working space stipend
• Public holidays observed per your country
• Monthly internet allowance
• Company laptop
• 24 days paid time off

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Joist Behavioral Health, Inc..