Senior Operations Coordinator

Hemlockgate manages assets for more than 200,000 clients through 120 offices. Institutional clients include pension funds, endowments and insurance companies.

The role:

Hemlockgate has an opening for a Senior Operations Coordinator. Good fit for someone with a couple of years in an admin, logistics or customer service role. This is a full-time remote role. We use an employer of record in France, so you get a proper employment contract, not a freelance agreement.

Job duties:

• Confirm appointments with customers and send updates on delays.
• Maintain vehicle, equipment and certification records.
• Update weekly reports on jobs completed, backlog and callbacks.
• Answer calls from customers, technicians and vendors.
• Support the operations manager with special projects and audits.
• Track open work orders and follow up on overdue jobs.
• Organise onboarding paperwork and safety training for new field staff.
• Process purchase orders and match packing slips to invoices.

Qualifications:

• 5-7 years of experience in operations, logistics, dispatch or office administration.
• High school diploma required; associate or bachelor's degree preferred.
• Organised and detail oriented.
• Comfortable on the phone with customers and vendors.
• Able to learn scheduling or ERP software quickly.
• Clear written communication.
• Valid driver's licence for occasional site or supplier runs.

Preferred:

• Purchasing or inventory experience.
• ServiceTitan, Jobber or FieldEdge experience.
• Construction, HVAC or field service background.

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Compensation and benefits:

• Health insurance through our employer-of-record partner.
• Monthly internet allowance.
• Annual team retreat.
• 20 days paid time off.
• Flexible hours.
• Annual learning budget.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hemlockgate S.r.l..