Senior Operations Coordinator

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Hawkwright employs 2,500 people across engineering hubs in London and three other locations, building ERP software for mid-market manufacturers.

Overview:

The Senior Operations Coordinator keeps work orders, schedules and paperwork moving between the office, field crews and customers. This is an office role in London. Lots of phone, email and spreadsheet work. Remote within the UK. The team meets in London once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties:

Process purchase orders and match packing slips to invoices. Answer calls from customers, technicians and vendors. Prepare job packets with drawings, permits and customer information. Support the operations manager with special projects and audits. Organise onboarding paperwork and safety training for new field staff. Update weekly reports on jobs completed, backlog and callbacks.

Required qualifications:

5+ years of experience in operations, logistics, dispatch or office administration. Able to learn scheduling or ERP software quickly. Strong Excel or Google Sheets skills. Valid driver's licence for occasional site or supplier runs. Clear written communication. Calm when the schedule changes several times a day.

Preferred:

Construction, HVAC or field service background. Bilingual English and Spanish. Purchasing or inventory experience. Knowledge of local permitting processes.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Salary: £32,000 - £40,000 pa

Pay and benefits:

Healthcare cash plan. Company pension. 28 days annual leave including bank holidays. Share options.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hawkwright.