Senior Operations Coordinator

Institutional clients include pension funds, endowments and insurance companies. FA Payments manages assets for more than 200,000 clients through 120 offices.

Job summary

This is a backfill for a team member who moved to another team. FA Payments is a service company with about 30 technicians in the field. You will help schedule jobs and keep customers updated. Remote within India. The team meets in Jaipur once a quarter, travel covered. Please make sure you have dependable internet and backup power.

Duties

• Prepare job packets with drawings, permits and customer information
• Enter completed work and technician time for billing
• Order parts and materials and confirm delivery dates with vendors
• Schedule jobs and service appointments in ServiceTitan or a similar system
• Answer calls from customers, technicians and vendors

What you need

• 6+ years of experience in operations, logistics, dispatch or office administration
• Organised and detail oriented
• Calm when the schedule changes several times a day
• Comfortable on the phone with customers and vendors
• Able to learn scheduling or ERP software quickly
• High school diploma required; associate or bachelor's degree preferred
• Clear written communication

Nice to have

• Bilingual English and Spanish
• Purchasing or inventory experience

Schedule: Monday to Friday, 7:00 AM to 3:30 PM

Salary range: ₹7-9.5 LPA

What we offer

• Health insurance for you and your family
• Provident fund
• Paid leave
• Meal coupons
• Gratuity
• Group term life insurance
• Flexible hours

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FA Payments.