Senior Customer Service Advisor

About the job

Small enough that one new customer makes a real difference. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Mumbai, but nobody is required to come in.

Document every interaction in Zendesk or Salesforce Service Cloud.
Call customers back on open issues within the promised timeframe.
Escalate complaints that need a supervisor or another department.

You'll need:

5+ years of customer service, retail, hospitality or call centre experience.
High school diploma or GED.
Typing speed of at least 35 WPM.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer health insurance for you and your family, provident fund and paid leave.

Shortlisted candidates will hear from us within two weeks.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WMK Logistics.