Senior Customer Service Advisor

Peak season hiring adds several thousand seasonal workers each fall. Our fulfillment centres ship millions of e-commerce orders each month. Climate-controlled building, which matters in August.

Our team is growing and we are hiring a Senior Customer Service Advisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote within Portugal. The team meets in Lisbon once a quarter, travel covered.

Essential duties and responsibilities

• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

Required qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)

Desirable

• Experience handling escalations
• Prior billing or insurance call centre work

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

Rate: €890 - €1,200 per month

• Flexible remuneration plan
• Training budget

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Weaverpost Lda..