Senior Customer Service Advisor

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. We started in 2008 and have grown to about 890 people.

Overview:

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in Ireland.

Duties:

Explain bills and payment options and take payments over the phone. Update customer records accurately. Process returns, exchanges, refunds and address changes. Meet targets for handle time, quality score and customer satisfaction. Document every interaction in Zendesk or Salesforce Service Cloud. Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff.

Required qualifications:

7+ years of customer service, retail, hospitality or call centre experience. High school diploma or GED. Comfortable using multiple screens and systems at the same time. Must pass a background check.

Nice to have:

Zendesk, Five9 or Genesys experience. Chat support experience. Prior billing or insurance call centre work.

Pay: €27,000 - €37,000 per annum

What we offer:

Health insurance for you and your family. Company pension scheme. 23 days annual leave plus bank holidays. Life assurance. Paid training.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walsh Digital.