Senior Customer Service Advisor

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. We started in 2008 and have grown to about 890 people.

Position summary:

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Walsh Digital is hiring for its operations team in Dublin. Full-time and part-time shifts available. Remote, open to candidates across Ireland. Please make sure you have a quiet place to work and a solid internet connection.

Duties:

• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead

Minimum qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• High school diploma or GED

Preferred:

• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience
• Experience handling escalations

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Health insurance for you and your family
• Pension contribution
• 23 days annual leave plus bank holidays
• Overtime available
• Bike to work scheme
• Paid training

No agencies please.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walsh Digital.