Senior Customer Service Advisor

Role overview:

Velvetlane Consulting Group has an opening for a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Edmonton, Canada. We are a distributed team spread across a few time zones. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities:

• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.

Who you are:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)

Also helpful:

• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

Compensation: $7.50 to $8.50/hr

• Monthly payments via wire transfer or Wise.
• Long-term engagement.
• Flexible hours.
• Paid in USD.

Who we are:

Consultants are staffed across industries early on, then specialise after a few years. Utilization target for consultants is 75 percent.

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetlane Consulting Group.