Senior Customer Service Advisor

We have been writing policies for the same farms and small businesses since 2007. Varley Insurance is a family-owned agency with 41 people in a storefront on Main Street. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The previous person in this role moved to another team. Varley Insurance is hiring for its operations team in Pune. Full-time and part-time shifts available. We are headquartered in Shreveport and have been hiring remotely since 2020. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. A stable internet connection and a backup power option are required.

In this role you will:

Call customers back on open issues within the promised timeframe. Look up orders, accounts and shipping status in the CRM and order system. Complete required training and quality coaching sessions. Document every interaction in Zendesk or Salesforce Service Cloud. Follow scripts and required disclosures on recorded lines.

Qualifications:

5+ years of customer service, retail, hospitality or call centre experience. Basic computer skills (Windows, Outlook, web browsers). Reliable attendance. Schedule adherence is tracked. Clear speaking voice and good listening skills. Must pass a background check. Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

Annual team retreat. Monthly internet allowance. Health insurance through our employer-of-record partner. Wellness allowance. Home office setup budget. 24 days paid time off.

Please submit your CV in English.

Candidates must be eligible to work in India.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Varley Insurance Inc..