Senior Customer Service Advisor

Retail stores, field technicians and customer care all report into regional operations teams. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Safety meetings are every Monday at 7 a.m., before trucks roll.

Job summary

We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The company is based in Huntington Beach, the US. Our team works from several countries. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. Our standups are at 9:00 AM Pacific.

Your responsibilities

• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines

You'll need

• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits

• Two weeks of paid leave at year end
• Flexible hours
• Paid parental leave

Let us know your current notice period and salary expectations.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Fiber Inc..