Senior Customer Service Advisor

About the job

We are open five days a week and closed Mondays and Tuesdays. This is a new position created as the team has grown over the last year. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, with occasional travel to Kochi (a few times a year).

The job includes: process returns, exchanges, refunds and address changes; document every interaction in Zendesk or Salesforce Service Cloud; meet targets for handle time, quality score and customer satisfaction.

You'll need:

5+ years of customer service, retail, hospitality or call centre experience
Clear speaking voice and good listening skills
Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

₹3,00,000 to ₹3,50,000 per year

We offer health insurance for you and your family, provident fund and paid leave.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at The Dipper Diner.