Senior Customer Service Advisor

About the company:

Since 1999, the platform has grown to more than 5,000 corporate customers. Thatcher Learning serves more than 10 million learners across schools, universities and businesses.

Overview:

Thatcher Learning is looking for a Senior Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Job duties:

• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions

Minimum qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Compensation: LKR 150,000-LKR 200,000 per month

• Monthly internet allowance
• Company laptop
• Annual learning budget
• Wellness allowance

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thatcher Learning Inc..