Senior Customer Service Advisor

Private label products make up about a third of sales. Holiday season means some nights and weekends for everyone.

Job summary:

Our Budapest team is growing and we are hiring a Senior Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. On site, Budapest.

Your responsibilities:

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.

Skills and experience:

• 5+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

• Private medical care.
• Extra annual leave days.
• Annual bonus.
• Life insurance.
• Cafeteria benefit system.

Candidates must be eligible to work in Hungary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel Retail.