Senior Customer Service Advisor

Stratton Freight Solutions is a third-party logistics provider handling freight brokerage, warehousing and fulfillment.

Job summary

This role opened up after a team member moved internally. Stratton Freight Solutions is hiring for its Member Services team in Lahore. Full-time and part-time shifts available. This role is fully remote within Pakistan. A stable internet connection and a backup power option are required.

Job duties

• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead

Skills and experience

• 5-7 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Typing speed of at least 35 WPM

Why work with us

Salary: PKR 73,000 to PKR 87,000 per month

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stratton Freight Solutions.