Senior Customer Service Advisor

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Releases go out Tuesday mornings, never on Fridays.

Position summary

This is a backfill for a team member who moved to another team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across India. A quiet workspace and good internet are required.

Duties

• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.

Qualifications

• 6+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.
• Accommodation provided.
• Group term life insurance.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonehill Data Pvt Ltd.