Senior Customer Service Advisor

Company overview

Families stay with us from infancy through kindergarten. Teachers here stay for years, so children grow up with familiar faces. Teachers get free or deeply discounted child care for their own kids.

Stewart Early Learning is hiring a Senior Customer Service Advisor for our Dublin location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is an in-person role at our Dublin location.

Job duties

• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue

You'll need

• 6+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

Rate: €19.50 - €21.00 p/h

• Company pension scheme
• 23 days annual leave plus bank holidays
• Paid training

Successful applicants will be contacted within a week of the closing date.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stewart Early Learning.