Senior Customer Service Advisor

About us

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Founded in 2001, we now have 130 employees. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

What this job is

Steading Systems is hiring for its Returns team in Łódź. Full-time and part-time shifts available. On site, Łódź.

What you'll work on

• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions

What we're looking for

• 6+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Perks and benefits

Salary range: PLN 5,600 to PLN 7,400 per month

• Private medical care
• Multisport card
• Life insurance
• Annual bonus
• Overtime paid

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steading Systems.