Senior Customer Service Advisor

Founded as a farmers' mutual in 2002, the company is now one of the larger mutual insurers in Nigeria. We started in 2002 and have grown to about 1,500 people. Continuing education credits are tracked and reimbursed.

The role:

This is a new position created as the team has grown over the last year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is an in-person role at our Lagos location.

What you'll be doing:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately

Required qualifications:

• High school diploma or GED
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Salary: ₦205,000 to ₦270,000 per month

Why work with us:

• Medical cover
• Pension contribution
• Annual leave

Include your expected salary and earliest start date with your application.

Candidates must be eligible to work in Nigeria.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spicebush Insurance Ltd.