Senior Customer Service Advisor

Started by a former school district network admin in 2019, the business has grown almost entirely through referrals. No call centre and no offshore help desk. When clients call, one of us picks up. Our dress code is a company polo and clean jeans.

This is a new position created as the team has grown over the last year. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Egypt. We have no office requirement. You will need a reliable internet connection and a quiet place to work.

Day to day:

• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue

Requirements:

• 5+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

Salary range: EGP 10,500 - EGP 12,500 per month

• Medical cover
• Pension contribution
• Annual leave
• Stock options
• 13th month salary

Shortlisted candidates will hear from us within two weeks.

We look at every application, usually within a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sinai Computer Services LLC.