Senior Customer Service Advisor

Overview:

Scott Brothers Building Supply is hiring a Senior Customer Service Advisor to work remotely from Austria. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 14 countries. Headquarters is in Melbourne. We engage team members in Austria as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with Sydney business hours until mid-afternoon. We send you a laptop and the accessories you need on day one.

What you'll do:

• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system

Who you are:

• 6+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Also helpful:

• Chat support experience
• Zendesk, Five9 or Genesys experience
• Knowledge of e-commerce order systems such as Shopify

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

€150 - €175 a day

• Long-term engagement
• Company laptop
• Monthly payments via wire transfer or Wise

About Scott Brothers Building Supply:

Beer, wine and spirits go out to bars, restaurants and liquor stores daily. Outside reps get a car allowance and a phone.

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Brothers Building Supply Pty Ltd.