Senior Customer Service Advisor, Remote

About the company:

We serve more than two million consumer, small business and commercial clients. Since 1986, the bank has grown through more than a dozen acquisitions. Founded in 1986, we now have 9,500 employees. Cash audits are unannounced, and balancing to the penny is expected.

Role overview:

Our team is growing and we are hiring a Senior Customer Service Advisor, Remote. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We hire in Pakistan through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time.

Duties:

• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction

Minimum qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Must pass a background check
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Pay and benefits:

• Annual learning budget
• Home office setup budget
• Public holidays observed per your country
• Annual team retreat

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistlebridge Financial LLC.