Senior Customer Service Advisor - Remote

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Founded in 2023, we now have 370 employees.

Position summary

This is a newly created position. Sweetgum Computer Services is hiring for its Billing team in Faisalabad. Full-time and part-time shifts available. Remote position. Most of the team is in Karachi, but nobody is required to come in.

Day to day

• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Qualifications

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.

Preferred qualifications

• Chat support experience.
• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)
• Experience handling escalations.

Benefits

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.
• Two bonuses a year.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sweetgum Computer Services.