Senior Customer Service Advisor - Remote

About the role:

Looking for a Senior Customer Service Advisor - Remote who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in Pakistan.

Key responsibilities:

• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.

What you'll need:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Pay and benefits:

Rate: PKR 37,000 - PKR 50,000 per month

• Medical insurance.
• Provident fund.
• Paid leave.

A bit about us:

Stratton Freight Solutions is a third-party logistics provider handling freight brokerage, warehousing and fulfillment.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stratton Freight Solutions.