Senior Customer Service Advisor (Remote)

About us

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Every tech does a bit of everything, from printer jams to firewall rules. Our dress code is a company polo and clean jeans.

What this job is

The Senior Customer Service Advisor (Remote) answers customer calls, chats and emails about orders, billing and account changes.

What you'll do

• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Transfer calls to the right department with a warm handoff.

About you

• 5+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.

Pluses

• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.

Why work with us

€1,400 - €1,650 monthly

• Travel allowance.
• 25 annual leave days.
• Pension scheme.
• Bike plan.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sambre Tech Support BV.