Senior Customer Service Advisor (Remote)

About the job

About the role:

Pesonen State Bank is hiring for its operations team in Helsinki. Full-time and part-time shifts available. Fully remote. You can work from anywhere in Finland.

Key responsibilities:

Call customers back on open issues within the promised timeframe.
Complete required training and quality coaching sessions.
Transfer calls to the right department with a warm handoff.
Escalate complaints that need a supervisor or another department.

Required qualifications:

5-7 years of customer service, retail, hospitality or call centre experience.
Typing speed of at least 35 WPM.
Must pass a background check.
High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

Salary: €1,900 to €2,150/month

Wellness allowance.
Overtime compensation.
Five weeks of annual leave.
Flexible working hours.
Occupational pension.

About the company:

Our president works out of the main branch and knows most business customers personally.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pesonen State Bank Oy.