Senior Customer Service Advisor (Remote)

About the job

One shift, Monday through Friday, with overtime when it is busy. The role is new and comes from growth in our client base. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time.

The job includes: explain bills and payment options and take payments over the phone; process returns, exchanges, refunds and address changes; document every interaction in Zendesk or Salesforce Service Cloud; complete required training and quality coaching sessions; look up orders, accounts and shipping status in the CRM and order system.

What you'll need:

5+ years of customer service, retail, hospitality or call centre experience.
High school diploma or GED.
Clear speaking voice and good listening skills.
Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

We offer paid time off, monthly payments via wire transfer or wise, annual rate review and long-term engagement.

This posting may close early if we receive enough applications.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesa Fabrication.