Senior Customer Service Advisor, Remote

Our managed service programs handle contingent labour for large employers across multiple sites. Clients include Fortune 500 manufacturers, health systems and logistics companies.

The role:

Jacksonville Personnel is hiring for its Member Services team in Chattogram. Full-time and part-time shifts available. We are headquartered in Jacksonville and have been hiring remotely since 2020. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Eastern time. Please make sure you have a quiet place to work and a solid internet connection.

Essential duties and responsibilities:

• Answer inbound calls, live chats and emails from a queue.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.

Requirements:

• 6+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.

Also helpful:

• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

Rate: $380 - $460 per month

• Paid in USD.
• Monthly payments via wire transfer or Wise.

Candidates must be eligible to work in Bangladesh.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jacksonville Personnel.