Senior Customer Service Advisor - Remote

About the job

Customers get a direct line to their broker, not a call centre. Hearthbench is hiring a Senior Customer Service Advisor - Remote to work remotely from Bangladesh. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The company is based in Oklahoma City, the US. The team is distributed across several countries. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. You will need at least 4 hours of overlap with US Central time. Reliable internet and a power backup are a must.

The job includes: escalate complaints that need a supervisor or another department; document every interaction in Zendesk or Salesforce Service Cloud; answer inbound calls, live chats and emails from a queue; follow scripts and required disclosures on recorded lines.

Qualifications:

5+ years of customer service, retail, hospitality or call centre experience
Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

We offer monthly internet allowance, two weeks of paid leave at year end, company laptop and co-working space stipend.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hearthbench.