Senior Customer Service Advisor (Remote)

Government agencies and defence contractors make up a large share of revenue, and many roles require a clearance.

Position summary:

The Senior Customer Service Advisor (Remote) answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off.

Main duties:

• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.

Qualifications:

• 6+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Experience handling escalations.
• Prior billing or insurance call centre work.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

Salary range: ₹3,00,000 to ₹3,50,000 per annum

Compensation and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Group term life insurance.
• Meal coupons.

Candidates must be eligible to work in India.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clevis Security Pvt Ltd.