Senior Customer Service Advisor - Remote

From an office in Mississauga, Caron Wealth Management runs payment processing for property managers and HOAs. Dress is business casual, and suits come out for client meetings.

The role:

Caron Wealth Management is looking for a Senior Customer Service Advisor - Remote to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Mississauga, Canada. We are a distributed team spread across a few time zones. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Eastern time. Clear written English is a must, as the team works across time zones.

Job duties:

• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud

What you'll need:

• 7+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift

Nice to have:

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

Pay: ₹9-12 LPA

• Paid sick days
• Paid parental leave
• 20 days paid time off
• Performance bonus
• Health insurance through our employer-of-record partner

This posting may close early if we receive enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caron Wealth Management Inc..