Senior Customer Service Advisor

About the job

Families can reach the office by phone around the clock. Reeddeck Senior Care is hiring for its operations team in Lahore. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The company is based in New Haven, the US. The team is distributed across several countries. Employment is through our payroll partner in Pakistan. Salary is paid monthly in Pakistani rupees. Core hours are 9:00 AM to 1:00 PM US Eastern. Day-to-day communication is in Slack and Google Meet.

Answer inbound calls, live chats and emails from a queue. Process returns, exchanges, refunds and address changes. Meet targets for handle time, quality score and customer satisfaction.

What we're looking for

6+ years of customer service, retail, hospitality or call centre experience. Basic computer skills (Windows, Outlook, web browsers).

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Salary range: PKR 125,000-PKR 140,000 per month

We offer annual salary review, two weeks of paid leave at year end, company laptop, paid parental leave, co-working space stipend and monthly internet allowance.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Reeddeck Senior Care.