Senior Customer Service Advisor

Company overview:

Every tech does a bit of everything, from printer jams to firewall rules. Clients have the owner's cell number, and the owner still takes the occasional Saturday call.

About the role:

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a long-term contractor role, paid monthly in USD. Core hours overlap with Sydney business hours until mid-afternoon. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue

Qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Pluses:

• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

• Annual rate review
• Monthly internet allowance
• Paid time off

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rampartflow IT Pty Ltd.