Senior Customer Service Advisor

We have been writing policies for the same farms and small businesses since 2000. Every account manager handles a full book, from quotes to renewals to claims questions.

About the role

We are adding a Senior Customer Service Advisor to our operations team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across India.

Day to day

• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.

Required qualifications

• 7+ years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation and benefits

Salary range: ₹5,00,000-₹6,00,000 pa

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.
• Gratuity.
• Internet reimbursement.
• Overtime pay.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Qureshi Underwriters.