Senior Customer Service Advisor

We know our clients well, often three generations of the same family. Pleasant Valley Payments is hiring for its operations team in Hyderabad. Full-time and part-time shifts available. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Central time. A quiet workspace and good internet are required.

• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.

YOU'LL NEED

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer paid time off, long-term engagement and paid in USD.

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pleasant Valley Payments.