Senior Customer Service Advisor

About the job

Mortgage brokers in Washington send us loans to underwrite, close and fund. Our team is growing and we are hiring a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Seattle, and about a third of the team works remotely from other countries. Employment is through our payroll partner in Sri Lanka. Salary is paid monthly in Sri Lankan rupees. Our standups are at 9:00 AM Pacific. We use Slack, Notion and Google Meet. Cameras on for team calls.

Call customers back on open issues within the promised timeframe
Meet targets for handle time, quality score and customer satisfaction
Explain bills and payment options and take payments over the phone

Who you are:

5-7 years of customer service, retail, hospitality or call centre experience
Clear speaking voice and good listening skills

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Rate: LKR 150,000 to LKR 180,000 pcm

We offer 24 days paid time off, paid sick days, health insurance through our employer-of-record partner, flexible hours, annual learning budget and annual salary review.

Candidates must be eligible to work in Sri Lanka.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PKC Financial.