Senior Customer Service Advisor

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Founded in 2005, we now have 250 employees.

About the role

Pillai Apps has an opening for a Senior Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in India. You will need a reliable internet connection and a quiet place to work.

What you'll do

• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system

Required qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Preferred qualifications

• Bilingual English and Spanish (pay differential)
• Experience handling escalations
• Prior billing or insurance call centre work

Compensation: ₹5-6.5 LPA

Perks and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pillai Apps.