Senior Customer Service Advisor

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Founded in 2005, we now have 250 employees.

We are backfilling a position after an internal move. Pillai Apps is hiring for its Member Services team in Vadodara. Full-time and part-time shifts available. Remote position. Most of the team is in Vadodara, but nobody is required to come in.

Key responsibilities:

Update customer records accurately. Process returns, exchanges, refunds and address changes. Document every interaction in Zendesk or Salesforce Service Cloud. Transfer calls to the right department with a warm handoff. Explain bills and payment options and take payments over the phone. Call customers back on open issues within the promised timeframe. Look up orders, accounts and shipping status in the CRM and order system. Follow scripts and required disclosures on recorded lines.

Qualifications:

6+ years of customer service, retail, hospitality or call centre experience. Clear speaking voice and good listening skills. High school diploma or GED. Basic computer skills (Windows, Outlook, web browsers). Comfortable using multiple screens and systems at the same time. For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Bonus points:

Experience handling escalations. Chat support experience.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

₹3,00,000 to ₹3,50,000 per annum

Health insurance for you and your family. Provident fund. Paid leave.

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pillai Apps.