Senior Customer Service Advisor

We're looking for a Senior Customer Service Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Our standups are at 9:00 AM Pacific. Reliable internet and a power backup are a must.

Your responsibilities:

• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud

Requirements:

• 5+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift

Compensation and benefits:

₹4,50,000 - ₹6,00,000 per annum

• Flexible hours
• Company laptop
• Health insurance through our employer-of-record partner
• Wellness allowance
• Two weeks of paid leave at year end

A bit about us:

Our community mental health centre offers crisis services, case management, psychiatry and therapy.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patel Family Services LLC.