Senior Customer Service Advisor

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Founded in 1989, we now have 5,800 employees.

Role overview

Our Utrecht team is growing and we are hiring a Senior Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The work is on site and cannot be done remotely.

In this role you will

• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

Minimum qualifications

• 5+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Must pass a background check

Preferred qualifications

• Prior billing or insurance call centre work
• Knowledge of e-commerce order systems such as Shopify

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

• Pension scheme
• 8% holiday allowance
• Travel allowance
• Bike plan
• Overtime allowance

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Palisadefold.