- Salary
- Salary not disclosed
- Experience
- Fresher friendly
- Job type
- Full-time
- Location
- Melbourne, Australia (Hybrid)
Pacific TaproomVerified companyMelbourne, Australia (Hybrid)5 Nov 2026
This job includes an online test
You'll take it right after applying — about 45 minutes.
Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Pacific Taproom is hiring for its Billing team in Melbourne. Full-time and part-time shifts available. Hybrid: two days in the office in Melbourne, the rest from home.
Responsibilities
Transfer calls to the right department with a warm handoff. Escalate complaints that need a supervisor or another department. Explain bills and payment options and take payments over the phone. Notice repeat problems and report them to your team lead.
You'll need
5-7 years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift. For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
Schedule: Four 10-hour shifts, rotating weekend day
What we offer
17.5% leave loading. Superannuation on top of salary. Staff discounts. Annual bonus.
A bit about us
Everyone works the bar, register and dish. We know our regulars' orders before they reach the counter. We started in 1996 and have grown to about 37 people.
Start: Immediately.
Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pacific Taproom.
Pacific Taproom · Food and Beverage Services
WA Freight SolutionsVerified company
WA Freight SolutionsVerified company
Sagebrush BenefitsVerified company
Saltstack HealthcareVerified company
New York City Consulting LLCVerified company
Pinecrest LLPVerified company