Senior Customer Service Advisor

Most of our work is B2B: lead generation, content marketing and HubSpot setup.

The previous person in this role moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You will be employed through our employer-of-record partner in the Netherlands, with a local contract and salary paid in euros. Equipment is provided, including a laptop.

Responsibilities

• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.

Required qualifications

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer

• Paid parental leave.
• Annual salary review.
• Company laptop.
• Wellness allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ots Turundus OÜ.