Senior Customer Service Advisor

Our branches handle everyday banking, while the loan centre in Riyadh underwrites farm, auto and home loans. Our team is growing and we are hiring a Senior Customer Service Advisor. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our team is spread across 11 countries. Headquarters is in Riyadh. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours follow Gulf time, Monday to Friday. A stable internet connection and a backup power option are required.

The job includes: call customers back on open issues within the promised timeframe; update customer records accurately; meet targets for handle time, quality score and customer satisfaction; complete required training and quality coaching sessions; escalate complaints that need a supervisor or another department.

What you'll need:

• 6+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Schedule: Four 10-hour shifts, rotating weekend day.

Salary range: BDT 64,000 - BDT 76,000 a month

We offer paid parental leave, public holidays observed per your country, home office setup budget and annual salary review.

Candidates must be eligible to work in Bangladesh.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis National Bank LLC.