Senior Customer Service Advisor

Company overview:

Our branches handle everyday banking, while the loan centre in Riyadh underwrites farm, auto and home loans. Chartered in 1952, Oasis National Bank has stayed independent through several rounds of mergers in the area.

The Senior Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours follow Gulf time, Monday to Friday. Clear written English is a must, as the team works across time zones.

Responsibilities:

• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff

What you'll need:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation and benefits:

Pay: BDT 61,000-BDT 79,000 a month

• Annual team retreat
• Paid sick days
• Monthly internet allowance
• Company laptop
• Home office setup budget
• Health insurance through our employer-of-record partner
• Co-working space stipend

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis National Bank LLC.