Senior Customer Service Advisor

Licensed producers and customer service reps work each account together in Applied Epic. Employee benefits clients use us for group health, dental, vision and life plans. Founded in 1989, we now have 170 employees. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The position:

Oasis Insurance is looking for a Senior Customer Service Advisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within Egypt. The team meets in Cairo once a quarter, travel covered. A quiet workspace and good internet are required.

Essential duties and responsibilities:

• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department

What you'll need:

• 5-7 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time

Desirable:

• Chat support experience
• Prior billing or insurance call centre work

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us:

Compensation: EGP 12,500 - EGP 14,500/month

• Medical cover
• Pension contribution
• Annual leave
• 13th month salary

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis Insurance.