Senior Customer Service Advisor

About us:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Founded in 2002, the business writes the billing, metering and customer portal software that small water and electric utilities run on.

What this job is:

Our team is growing and we are hiring a Senior Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Czechia. Clear written English is a must, as the team works across time zones.

In your first few months you will:

• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead

About you:

• 7+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Pluses:

• Experience handling escalations
• Prior billing or insurance call centre work
• Bilingual English and Spanish (pay differential)

Perks and benefits:

Pay: CZK 31,000 - CZK 43,000 per month

• Private medical care
• Annual bonus
• Multisport card
• Overtime paid
• Remote work allowance
• Life insurance

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oarlock s.r.o..