Senior Customer Service Advisor

Position summary:

NK Asset Management has an opening for a Senior Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within Bangladesh. The team meets in Dhaka once a quarter, travel covered.

In this role you will:

• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe

Requirements:

• 5+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Must pass a background check

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year

The company:

Headquartered in Dhaka, the company runs operations centres in Dhaka Division and two other locations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NK Asset Management.