Senior Customer Service Advisor

About the job

Since 1993, the company has distributed building materials across Jerusalem District. Nahum Trading is hiring a Senior Customer Service Advisor to work remotely from India. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in Jerusalem and have been hiring remotely since 2020. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours are 10:00 to 15:00 CET. Please make sure you have dependable internet and backup power.

The job includes: transfer calls to the right department with a warm handoff; document every interaction in Zendesk or Salesforce Service Cloud; process returns, exchanges, refunds and address changes; look up orders, accounts and shipping status in the CRM and order system.

Qualifications

5+ years of customer service, retail, hospitality or call centre experience.
Reliable attendance. Schedule adherence is tracked.
Basic computer skills (Windows, Outlook, web browsers)
Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer monthly internet allowance, paid sick days, health insurance through our employer-of-record partner, home office setup budget and public holidays observed per your country.

This posting may close early if we receive enough applications.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nahum Trading Ltd..