Senior Customer Service Advisor

Job Title: Senior Customer Service Advisor

Location: Remote (UK)

Salary: £25,000 - £30,000 per annum

Hours: Monday to Friday, 8:00 AM to 4:30 PM

Contract: Permanent, full-time

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Murfreesboro. Built in Murfreesboro, our document management tool is used by county clerks, title companies and small law offices. Founded in 2007, we now have 160 employees. Laptops are MacBook Pros, and you pick your own editor.

Overview

Murfreesboro Technologies is hiring for its Member Services team in London. Full-time and part-time shifts available. Our team is spread across 14 countries. Headquarters is in Murfreesboro. This is a full-time remote role. We use an employer of record in the UK, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing

• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction

What we're looking for

• 5+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

Why work with us

• Annual team retreat
• Co-working space stipend
• Flexible hours
• 20 days paid time off

You must have the right to work in the UK.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murfreesboro Technologies.