Senior Customer Service Advisor

Position summary:

We have an immediate opening for a Senior Customer Service Advisor in Paris. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is remote. A quiet workspace and good internet are required.

Main duties:

• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system

Who you are:

• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

• Health insurance (mutuelle) covered at 60%
• RTT days
• Profit-sharing
• Works council (CSE) benefits

The company:

Since 2015, the company has expanded from listings into payments, shipping and seller financing. Our engineering, trust and safety, and customer support teams work across offices in Paris and several other countries. Core hours are 10 to 3, and the rest of the day is flexible.

Candidates must be eligible to work in France.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mulberrywright.